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Contact: DHL Express - Complaints

Important: The contact options available here are for DHL Express enquiries only. If you are a customer of DHL Parcel UK, please contact them directly. DHL Express is unable to assist with DHL Parcel UK enquiries.
Please complete the form below to register a complaint and a DHL Express Customer Relations advisor will contact you within 1 working day.

Non-UK Shipments: If your complaint is about a shipment that was not sent from or destined to the UK, please contact DHL in the country where you are situated. This will ensure that your complaint is dealt with as efficiently as possible.
If your enquiry relates to DHL Parcel UKExternal Link / New Window or DHL Supply ChainExternal Link / New Window, please contact them directly.

Your Details

Fields marked with an asterisk (*) are mandatory.

Shipment Complaint

If your complaint relates to a specific shipment, please enter the 10 digit tracking number:

DHL Express shipments only: For urgent enquiries, please call Customer Relations on 0345 072 0278. Our opening times are 8am to 5:30pm, Monday to Friday.
If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

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