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Complaint? Compliment? Go Straight to the Top!

Important: The contact options available here are for DHL Express enquiries only. If you are a customer of DHL Parcel UK, please contact them directly. DHL Express is unable to assist with DHL Parcel UK enquiries.
At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Kerri-Ann Evans (Vice President Customer Service, DHL Express UK) wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL Express every day for their delivery needs and if we've really impressed you, Kerri-Ann would like to hear about that too.
Understanding how you feel about the service you've received from DHL Express - good or bad - is vital in helping us shape our business to serve you better.
If your enquiry relates to DHL Parcel UKExternal Link / New Window or DHL Supply ChainExternal Link / New Window, please contact them directly.

Kerri-Ann Evans
Vice President Customer Service, DHL Express UK

“The true measure of customer service excellence is how we react when things go wrong.”

Contact Kerri-Ann

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