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Fraud Awareness and Prevention

DHL encourages anyone who receives an unsolicited email appearing to be from DHL to question its integrity before opening any attachments, clicking any links or venturing into any further transactions.

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorised use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.

Please do not open the attachment or click any links. This email and attachment do not originate from DHL. For examples of recent email scams, please see our  Local Alerts.

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

If you have received an email which you believe to be fraudulent or have actually been the victim of a scam email, you can report it via Action FraudExternal Link / New Window to the police.

Action Fraud provide a central point of contact for information about fraud and financially motivated internet crime. You can report your fraud experience onlineExternal Link / New Window or by calling 0300 123 2040. Lines are open Monday to Friday 08:00 – 21:00, Saturday and Sunday 09:00 – 17:00.

However, if you are unsure whether or not the email you have received is from DHL or you wish to report other potentially fraudulent activity, please contact us.